Returns
How long do I have to return an item?
- You can declare your withdrawal within 14 days of receipt of the goods, return unworn items and reclaim the purchase price.
- In addition, ENERGETIX offers a 30-day satisfaction guarantee: Worn items can also be returned. In this case, we will deduct 15% from the purchase price.
- Exception: For MagnetBandage, MagnetComfort, MagnetRelax, Magnet4Go, MagnetWalk or comparable products, a return is only possible if the items are new and resalable within 30 days. Trying on is permitted, repeated wear is not.
What warranty do I have on the products?
- A 24-month warranty on material and manufacturing defects applies.
How do I return an item
· Germany and Netherlands:
If you need to return a product, please notify us of your return via return.energetix.tv. That way, everything ends up in the right place quickly and we can deal with it straight away. A DHL return label will be sent to you automatically by email.
· All others:
A returns form is enclosed with your order. Please fill this in and include it with your return. Please use a sufficiently stamped envelope or a parcel.
- The shipping costs of a standard shipment will be refunded by ENERGETIX if it is a cancellation or a material/processing error. Please enclose a receipt or send it by e-mail.
- Unstamped shipments cannot be accepted.
Can I send in incomplete items?
- No. Please always send in complete pairs (e.g. ear studs or ear clips).
- In the case of defective items, the defective part will be repaired or replaced. If an item is not available, the purchase price will be refunded.
Who can help me with questions about products or returns?
- Please contact your ENERGETIX business partner.
- You can find their contact details on the thank you card, in the webshop under „Contact“, in your order confirmation or in the catalogue if applicable.
- Alternatively, you can also contact our Customer Support. Please use the contact form or send us an email to info@energetix.tv
How do I get my money back?
- The purchase price will be refunded according to the payment method selected at the time of purchase.
- For the refund of shipping costs we may need your bank details (IBAN/BIC). If necessary, our customer support will contact you.
